If you Schlage lock is not working, I recommend inspecting your lock's components for any visible damage or debris, such as cracks or grime on the keypad or cam arm. Rotate the thumbturn on the inside to check proper mechanical operation 5. Verify you're using the correct code programmed into the lock.Keep the door open and check whether the bolt is extending/retracting properly.Make sure the strike plate is aligned with the bolt.Double-check that your lock is set up correctly with your door and locking system.Installation Issuesįor any hardware-related problems, make sure to check these conditions: So to disable Vacation Mode enter the six-digit programming code at the keypad. This mode disables all user codes at the keypad for added security during your absence.Įntering a valid user code while the lock is in Vacation Mode will only result in the Schlage button turning green and then red, without unlocking the door. Vacation ModeĪnother feature that might cause issues is the Vacation Mode. To learn more about initiating manual programming mode, don't forget to check out this guide. Faulty Relocking Modesįor a Schlage lock where the deadbolt is not relocking after pressing the outside Schlage button, you can enable the relocking features such as 1-touch locking (Command No “7”), and auto-locking (Command No “9”). Improper installation or programming configurations could also be causing your lock to malfunction. To restart the lock, you can simply remove one of the batteries, wait a couple of seconds and re-install the battery. If you are still experiencing issues with your Schlage lock when trying to pair or issue commands remotely, try restarting both the lock and your smartphone, waiting ten seconds before turning them back on. For this and other smart lock models, you need to check for updates via the app. Schlage Encode Plus touchscreen indicatorsįor the Schlage Encode, the communication indicator on the upper left (Wi-Fi icon) will start flashing to indicate an update. So ensure your smartphone is up to date and the Bluetooth settings are adjusted properly. Make sure you have the latest version of the Schlage app installed on your phone, and check for pending updates on the app itself or your device's operating system. Test the password on another device to confirm it's valid, and update the password in the app if you've changed it recently.It's also important to ensure you're using the correct password when linking the smart lock to your Wi-Fi.Remember that Schlage smart locks only work with a 2.4 GHz network, so double-check you're connecting to the correct Wi-Fi band.If this doesn't help, consider clearing objects that might be blocking the signal or installing Wi-Fi extenders to boost the signal. ![]() If it's weak, try restarting your router by unplugging it, waiting 30 seconds, and plugging it back in.To diagnose Wi-Fi signal strength, stand near the lock with your phone and check the Wi-Fi signal.Signal Strength and Wi-Fi Connectionsįor smart models that connect to Wi-Fi, like Encode Plus and Encode, weak signal strength or incorrect network settings can cause connectivity issues. Make sure to rectify these issues and try again 2. ![]()
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